Frequently Asked Questions
Find answers to common questions about our collections and services
How do I know if an item will fit me?
Each product page includes a detailed size guide. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your designer items authentic?
Absolutely. PRETAVOIR guarantees the authenticity of every item we stock, sourcing directly from authorized brand partners and designers.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes.
Do you restock items that are sold out?
While many of our seasonal pieces are limited edition, you can sign up for 'Back in Stock' notifications on the product page to be alerted if it returns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and flexible financing options via Klarna.
How should I care for my luxury garments?
Care instructions vary by fabric. Please refer to the internal care label of your garment or visit our Fabric Care guide for detailed advice.